FIRST-LINE LEADER SKILLS TRAINING
Must-have Skills for the Millennium
"Renée works well with the materials and was good at applying it to different situations and did not rush."
"This was great! I learned how to talk to people effectively."
Newly promoted, First-line Leader, Armour Swift-Eckrich
Hundreds of first-line leaders have benefited from practicing these must-have skills.
Effective Supervisory Interpersonal Communication
Basic communication skills
Assertiveness and Leadership
Verbal and Non-Verbal Communication
CARStyles Ô Social Styles of Communication
The Changing Role of Supervision
The Move from Traditional to Modern Business
Traditional Supervisor v. Modern Leader
Empowerment and Leadership
Identifying and Preventing Sexual Harassment
Giving and Receiving Constructive Feedback
Reinforcement and constructive feedback
Analyzing Employee Performance
Conducting the Performance Appraisal
Setting and Achieving Goals with Employees
Reducing Job Stress for Ourselves and Employees
Performance Coaching and Leadership Skills
Coaching v. Counseling
Social Styles of Communication Behavior and Learning Style
Five Easy Steps to Coaching
Ten Tips for Delegation
Planning, Organizing, Delegating (Time Management)
Goal setting and Establishing priorities
Situational delegation and follow-up
Supervisory Time Management
Teamwork: The Tool for Quality and Process Improvements
Teamwork: How to get it
Consensus Decision making within a Team
Teamwork: How to keep it--Reward and Recognition
Team Problem Solving
The F*A*S*T Problem Solving Model © DELTA SYSTEMS
Problem Solving and Identifying Opportunities for Improvement
Process Mapping and Process Improvement
Conflict Management and the Role of Interpersonal Negotiation
Conflict style: self-assessment
Negotiation techniques to resolve conflict
Behavior of Problem People in our Worklife and How to Manage
Effective Meeting Management
Elements of an Effective Meeting
Member Roles in Meeting
Meeting Facilitation and Other Proven Tools
Process Improvement for Teams/Fast Cycle Time
What it is notLucy and the Chocolate Factory
Process Mapping-"IS" and "SHOULD BE"
Making Process Improvement work for you
Storyboardinga proven technique to identify and reduce Non-value added work
Each module includes some element of the recommended four approaches to development; personal growth, conceptual understanding of leadership, feedback from self and others, and skill building opportunity.
Each module contains learning behavior objectives, lecturette of concepts, interactive discussion, role play or small group activity, and individual action planning to facilitate the transfer of training. Participant materials are provided in a 3-ring binder.
A summary of "Behaviors to Look For" is available for distribution to second-line leaders. These behaviors encourage the transfer of training by giving managers information about the new behaviors expected to be exhibited by the participants following training. Managers are encouraged to recognize and reward these behaviors.
Satisfied clients include:
Fermi 2 Nuclear Power Plant
Klein Tools, Inc.
Board of Public Utilities, and many others
Copyright © 2009 Delta Systems, LLC . All rights reserved.