Building High Performance Teams for the Future
Program Objective: To enable participants to assess the benefits of Self-Directed Teams for their organization, and to plan the design and implementation of the change effort.
Definition of Self-Directed Teams:
A group of highly trained (5-12) employees working as a Team responsible for a product (or process). The Team plans, schedules, coordinates, produces, monitors and controls the work. They are responsible for quality, quantity, costs, schedules, problem solving, safety and employee relations.
DELTA SYSTEMS was the Process Consultant for the Aeroquip Corporation "greenfield" plant start-up in New Haven, Indiana. In 1997, "Industry Week" magazine named this plant one of the "Top 10 Producing Plants in the Country."
Reported Benefits of Self-Directed Teams:
Increased Productivity, generally 20-40% gain (18 months)
Streamlining reduces redundant bureaucracy
Flexibility results as workers are cross-trained in jobs
Quality Improvements are continuously identified by Teams
Increased Commitment to organizational goals by employees
Customer Satisfaction is achieved with rapid response and high quality products and services
Employee Satisfaction is enhanced with those who prefer a challenge by having authority and responsibility in the workplace.
Reported Barriers to Success of SDT :
Resistance of First Line Supervisors
Lack of Up-front Planning
Lack of Management Support
Lack of Worker (Union) Support
Design and Implementation Steps
The following is the design and implementation steps for a Self-Directed Team effort, although in "real life" some events take place concurrently.
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