LEADERSHIP SKILLS TRAINING
for Non-Supervisory People
Have you been sending your Supervisors to training,
but not getting the results you expected?
How about training your hourly and salaried people
in those same critical leadership skills so they become skilled participants
in the productivity, quality and customer satisfaction skills
you need to achieve your organizational goals?!
This program is designed to give all people skill-building opportunities in Leadership Skills without including the supervisory/administration elements reserved for supervision, such as, performance appraisal.
These 10 modules can be presented separately or in combination, presented two modules per day, or one module each week, presented over time.
Each module includes some element of the recommended four approaches to development; personal growth, conceptual understanding of leadership, feedback from self and others, and skill building opportunity.
Each module contains learning behavior objectives, lecturette of concepts, interactive discussion, role-play and small group activity, and individual action planning to facilitate the transfer of training. Participant materials are provided in a 3-ring binder. Certificates of Achievement are presented.
Optional: Learning Tips for Supervisors/Managers--new positive behaviors to look for back in the workplace. Catch someone doing something right!!
Module Topics and Activities
Effective Interpersonal Communication
Effective Communication Skills
Assertiveness and Leadership
Verbal and Non-Verbal Communication
CARStyles Ô Social Styles of Communication, self-assessment and of others
Change Leadership: Managing Change for Ourselves
Change and Transition
Four Skills for Managing Change for Ourselves
Tool: "Life Challenge Inventory"
Conflict Management and the Role of Interpersonal Skills
Five Styles to Manage Conflict
Behavior of Problem People in our Worklife
Action Steps to Manage Difficult People
Ethical Leadership: Do the Right Thing
The Leadership Diamond Model: Greatness
Doing the Right Thing for Whom
Serving our Customers
Giving and Receiving Constructive Feedback
Motivation and Communication Behavior
The Feedback Process
Understanding the Analysis of Employee Performance
Setting and Achieving Goals for Ourselves
Performance Coaching and More Leadership Skills
Coaching and OJT
Social Styles of Communication Behavior and Learning Style
Five Easy Steps to Coaching
Forming: Teamwork--How to get it
Social Styles of Communication and Teamwork
What to Look for in Teams
Storming: When the Team does not act like a Team
Norming: Increasing Team Identity and Commitment
Problem Solving and Identifying Opportunities for Improvement
Performing: Consensus Decision-Making within a Team
Transforming: Teamwork and how to keep it--Reward and Recognition
Leading Brainstorming Sessions
Facilitation Skills and Other Proven Tools
Planning, Organizing, and Monitoring (Follow-through)
Goal Setting and Establishing priorities
Planning Leadership Practice
Team Project Planning
Satisfied clients include Detroit Edison Fermi 2 Nuclear Power Plant. Training was presented for represented operators.
Copyright © 2009 Delta Systems, LLC . All rights reserved.